WHAT IS THE CONTRACT LENGTH?
For most of our services, there isn’t one! We’re certain you’ll love what we do, so with the exception of SEO, all our services, retainers or subscriptions are ongoing, and you can cancel at any time. Different services have different cancellation notification times. Retainers are usually a two-month notice, and allied health subscriptions are 14 days notice. SEO takes about 6 months to see the fruits of our labour (thanks Google), so SEO requires a minimum of six months’ contract.
If you’re not happy with something, please do let us know first. We pride ourselves on five-star service and do our best to fix any issues quickly.
WHAT PAYMENT METHODS DO YOU TAKE?
All our subscriptions and one-off payments go through Stripe, an international payment provider. Stripe accepts Visa and Mastercard credit and debit cards.
I’M NOT ENTIRELY SURE WHAT I WANT, OR NEED – CAN YOU HELP?
Sure, let’s chat. Give us a call or drop us an email with your website and Facebook page. We’ll have a look and we can have a no-obligations chat about what products might be best for you.
HOW DO I GET STARTED?
The best thing to do is to contact us! Start by telling us a little bit about your business and what you’d like to achieve. It’s also helpful to have your website address and if there are any specific services you’re after. We can then arrange a call or chat via email (whatever you prefer!), to but out exactly what you need. We’ll then provide you a quote and can answer any questions you might have. It’s that easy!
And for our allied health subscription…
WHAT IS THE LOCATION GUARANTEE?
For our allied health subscription services, we offer a location guarentee. This means we make sure none of your competitors within a certain km/mile radius (as the crow flies) can also subscribe to your stream. We currently have three streams to choose from (Physio, Chiro and Osteo) and your content will always be unique to your immediate area. If you’re in Australia or New Zealand, a densely populated area’s radius is 2km. Everywhere else is 5km. That’s about a 10-15 minute drive in every direction from your clinic. In United Kingdom, densely populated areas are .5 mile, ranging to 1 mile for more rural towns (usually that covers your town).
You can have up to two clinic sites per subscription. All clinic addresses need to be available and share a Facebook page and website. If you have more than two clinics under the one business name, please chat to us. To find out if your area is available, contact us.
HOW DO I SUBSCRIBE?
Simply contact us! If you want to subscribe to one of our allied health packages, we need to check your location first to uphold our location priority guarantee. If you want one of our custom packages, we like to understand your goals and find out a little more about your clinic. This is so we can make sure we meet your expectations and that we’re a good fit for each other. Once that is done, we’ll send you a Stripe sign-up link so that you can subscribe, and that’s it!